Q - I have joined a club/society and I cannot see my points card/voucher
A - After joining a society, there is a 24 hour delay before the voucher is issued. Please wait 24 hours for the voucher to appear
Q - Do I need to be a student to create a society?
A - You will need to be a validated student to create a university/student club. A normal user & student user can create a grass roots club. If you are trying to create a club, you may then receive an error message advising to validate yourself as a student first. If an application is rejected, the user will receive an email from the clubs/societies team.
Q - If there a limit on how many people can join the society?
A - There is no limit to the amount of people that can join a club. However, a user can only join one club.
Q - Do I need to be a student to join a society group?
A - Yes you do
Q - Once set up, how long does the society last on the app for?
A - A year
Q - How do I change the Society's preferred venue?
A - Reach out to our student socials team at student.socials@stonegategroup.co.uk. The team will be able to make this change for you.
Q - What happens if I accidentally join a Society?
A - Please email student.socials@stonegategroup.co.uk for assistance.
Q - Will I get points on my personal account when using my Student Society MiXR card?
A - Society membership cards are available to scan during all pre-booked socials and events to record your spend and earn commission for your club or society.
If no confirmed booking is in place, users can scan their standard MiXR Student card to earn personal points on all transactions.
Only one card can be scanned per transaction, and no personal points will be awarded if scanning a Society Membership card to earn commission.
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