MiXR Login, Registration & Password FAQs

Having trouble logging in or with your password?

The below steps may resolve the issue:

1. Check the App Store or Google Play to ensure your app is up-to-date. If it isn't, please update the app and try again.
2. Uninstall and reinstall the app on your device.
3. If problems persist, please submit a request with as much detail as possible, including the steps you've already taken.

What should I do if I am taken to a 404 / Page Not Found webpage when trying to reset my password via the link in the email?

This is a common issue currently experienced on Android devices. Please ensure you have the latest version of MiXR, then follow the steps below.

1. Go to Settings → Apps → MiXR
2. Tap Set as default
3. Set Open supported links to Yes
4. Return to your inbox and try again

If you are still having issues, please submit a request with as much detail as possible, including the steps you've already taken.

What should I do if I am taken to the homepage when trying to reset my password?

This is a common issue currently experienced on Android devices. Please ensure you have the latest version of MiXR, then follow the steps below.

1. Go to Settings → Apps → MiXR
2. Tap Set as default
3. Set Open supported links to Yes
4. Return to your inbox and try again

If you are still having issues, please submit a request with as much detail as possible, including the steps you've already taken.

What should I do if I don't receive the email when trying to reset my password?

Emails may take a few minutes (up to 5) to arrive, and might be sent to your junk or spam folder.

If you are still having issues, please submit a request with as much detail as possible, including the steps you've already taken.

What email address should I use to register?

Please use an email address that you currently and regularly access. Please note your email address is case-sensitive.

Can I use a non-UK mobile number?

MiXR only supports UK-based phone numbers. International phone numbers are not permitted.

What do I do if the app won't accept my password?

Your password must meet our requirements for security reasons. Passwords must include:

• A total of at least 8 characters
• One number
• One uppercase letter
• One lowercase letter
• One special character

I can't register as a new user because it says I already have an account. What should I do?

You may have a MiXR account that you've forgotten about. Try resetting your password on the Login screen.