MiXR Log In/Registration Queries

Having trouble logging in or with your password?

We hope the information below helps resolve your issue. If problems persist, please fill out this form with as much detail as possible, including the steps you've already taken:  https://mixrapp.zendesk.com/hc/en-us/requests/new?ticket_form_id=35311121697809&tf_35311330250641=log_in/registration_issues

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Updated on 18/11/25 

If you are having issues logging in, please ensure you have the latest app version.
 

General Troubleshooting for resetting password 

Always ensure you have the latest version of the MiXR app - this will resolve most issues.

• If you're still having issues:
  1. Locate the MiXR App.
  2. Tap and hold until options appear.
  3. Select App info.
  4. Tap Uninstall.
  5. Reinstall the app from the App Store or Google Play.

If issues persist, please complete the Log in/registration issue form.

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Q - I am receiving the error message 404/page not found message, what do I do? 

Please ensure you have the latest app update and follow the steps below:

1. Open Settings → Apps → MiXR
2. Tap Default → Open supported links
3. Choose "Always allow"
4. Return to your email and tap Reset Password again

If you are still having log in issues, please fill out this form: Log in/registration

Q – The app won't accept my password
A: Passwords must:

• Be at least 8 characters long
• Include both upper and lower case letters
• Contain at least one special character

If you're still having trouble, try resetting your password.

Q – I can't reset my password because I'm not receiving the reset email
A: The reset email may:

• Take up to 30 minutes to arrive
• Appear in your spam or junk folder

If you still haven’t received it, please contact the MiXR team via the Log in/registration issue form.

Q – When I try to reset my password, it takes me back to the homepage.

This may be due to app settings on your phone. To fix:

• Go to App info in your phone settings.
• Tap Permissions.
• Find and enable Open by default.
• Allow the app to open supported links.

Q – I can't register as a new user because it says I already have an account
A: Log out of the app and try logging in again. On the login screen, select Reset Password.

Q – I can't get the app working on my phone
A: Unfortunately, we can't provide support for individual phone models.
The MiXR app supports:

• iOS 16 or later
• Android OS 10 or later

Please check the App Store or Google Play for updates.
 

Q - What Email should I use when registering?

A - Please use an email address you regularly access. Please note that when signing up, your email address is case-sensitive.

Q - When trying to log in, it keeps saying Maximum Attempts Reached

To resolve the issue, you need to clear MiXR cached data from your phone?

On Android:

1. Open Settings.
2. Tap Apps or Applications.
3. Select MiXR.
4. Tap Storage.
5. Tap Clear Cache.

On iPhone (iOS):

iPhones don’t allow clearing cache for individual apps. You can however:

• Delete and reinstall the app