MiXR Employee Discount Queries

This information is for any Stonegate or David Lloyd Employees.

 

When you begin employment with Stonegate or David Lloyd, you will receive an email with information on how to register your employee MiXR account.

 

If you have any issues following the instructions in this email, please register by following the steps below.

1. Close and then re-open the MiXR app.  
2. This takes you to the screen that shows the REGISTER / LOG IN / GUEST options. DO NOT click on any of these.
3. Tap 5 times on the MiXR Logo displayed immediately above the REGISTER button
4. This should open up a screen for Employee registration.
5. You can then type in manually the details provided in the email to allow you to complete registration correctly.

Once registered, you should see a black employee reward card in the rewards section of the app.

 

Please make sure you have a strong internet connection when loading it up, as this may cause issues with seeing or scanning the card.

 

If you are still having issues registering for your employee account, please raise a ticket with our Guest Support Team: Submit a request – MiXR

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FAQ's 

Q - Can I add my staff discount card to my Google/Apple Wallet?

A - Unfortunately, adding your staff discount card to your Google or Apple Wallet is no longer supported. The card requires a live timestamp to work correctly, which wallet apps don’t support. You’ll need to access your staff card through the app instead.

 

Q - I have not received my long service discount. What can I do?

A - Please reach out to HR through the main Stonegate Support 

 

Q - What happens to my employee MiXR account if I leave the business?

A - Your account will be automatically deleted after approximately 3 months. If you had points on your previous account, please contact a support agent and provide proof of your points balance (a screenshot of your points statement email is sufficient). Once verified, the team will ask you to create a new account, and your points will be added to it.

 

If you have any further queries relating to your employee account/employee discount, please raise a ticket with one of our agents by asking the bot to "raise a ticket with an Agent".